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TERMS AND CONDITIONS

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TERMS AND CONDITIONS

Terms And Conditions 

 

The domain name, ovenly.co.in (referred to as the "Website," inclusive of mobile applications), is the property of VIVA HOME APPLIANCES, a company incorporated under the Companies Act, 2013, with its registered office at B2/12 Mohan Cooperative Industrial Estate, Badarpur, New Delhi (referred to as the "Company," "We," "Our," or "Us"). The terms and conditions outlined herein govern the relationship between the Company (including its successors and assigns) and users of the Website ("You" or "Your"). These terms define the conditions under which the Company grants You access to the Website and permits You to use it for purchasing products and services.

 

PRIOR TO MAKING ANY PURCHASES OR UTILISING ANY SERVICE OR MATERIAL FROM THE WEBSITE, PLEASE THOROUGHLY REVIEW THESE TERMS AND CONDITIONS. YOUR USE OF THE WEBSITE TO ACCESS OR BROWSE ANY PRODUCTS OR SERVICES INDICATES YOUR AGREEMENT TO ALL STATED TERMS AND CONDITIONS, BINDING YOU LEGALLY TO THE SAME. IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, PLEASE REFRAIN FROM ACCESSING THE WEBSITE OR USING IT TO MAKE ANY PURCHASES.

 

TERMS OF USE

 

For the purposes of these terms, "ovenly.co.in" is denoted as the "Website," and VIVA HOME APPLIANCES is referred to as the "Company," employing terms such as "We," "Our," or "Us." Individuals utilising the Website are collectively defined as "You" or "Your.”. 

 

 

General

 

The Website serves as a platform for facilitating online transactions for products and services showcased therein. The products showcased are exclusively manufactured by our company and are made available for purchase through the Website.

 

Upon making a purchase through the Website, you assume full responsibility for your actions in utilising the acquired products or services. The Website and/or the Company are not liable for any consequences arising from such usage. By engaging in transactions on the Website, you affirm that you are of legal age to enter into binding contracts and are not prohibited by law from receiving services in accordance with applicable laws in India.

 

 

Pricing

 

The price for each product will be disclosed to you at the time of purchase. It's important to note that the Company does not guarantee that the mentioned price is the lowest in your city, state, or country. Prices and availability are subject to change without notice, and the Company assumes no consequential liability.

 

In the event that a product is listed with an incorrect price or information on the Website due to any error, the Company reserves the right to refuse or cancel orders for such products. This applies regardless of whether the order has been confirmed and payment has been processed. If payment has already been made and your order is canceled due to an incorrect price or information, the Company will promptly issue a refund to the mode of payment used for the transaction.

 

Content and Images

 

The Company cannot guarantee the availability of any content through its services, including the newsletter or on any page of the Website, or posted on social media platform(s). We retain the right, though not obligated, to modify or remove any content, images, or material at our sole discretion, without prior notice to you, for any reason, including, but not limited to, the receipt of claims or allegations from third parties or authorities related to such content, image, or material.

 

It is important to note that not all images on the Website, the newsletter, social media platform(s), or any other media are necessarily captured by an employee of the Company. Some images may have been provided by other suppliers, generated digitally, or sourced from freely available online platforms. These images are primarily intended to illustrate the appearance and use of the products we offer. Contents from the Website may also be utilized for promotional or advertising purposes on our social media platform(s), newsletter, or any other media. 

 

As a result, we do not guarantee the accuracy of such images posted on the Website, our social media platform(s), newsletter, or any other media. In accordance with the Terms & Conditions, you may access and use the content, images, and material from the Website, social media platform(s), the newsletter, or any other media solely for personal and informational purposes.

 

Accounts and Membership

 

Account creation and membership on the Website are complimentary for buyers. The Company does not impose any fees for browsing or purchasing products on the Website. However, the Company retains the right to modify its fee policy periodically. At its sole discretion, the Company may introduce new services or modify existing ones, potentially including fees for these additions or modifications. Any changes to the fee structure will be promptly posted on the Website, becoming effective immediately upon posting.

 

Each user is permitted to create only one account on the Website, herein referred to as "Your Account." The Company reserves the right to terminate any additional accounts created by you or on your behalf in your name. Ensuring the confidentiality of your account information is your responsibility, and you are liable for any activity occurring through Your Account. In the event of unauthorized account usage, prompt notification to the Company is required. The Company cannot be held responsible for any damage or loss resulting from your failure to comply with the stated conditions.

 

You acknowledge that providing inaccurate, incomplete, or outdated information may lead to the termination of Your Account and membership. If the Company has reasonable grounds to believe that the information provided by you is not accurate, complete, or current, in accordance with the Terms of Use, the Company reserves the right to terminate Your Account and membership, and may refuse to grant you access to the Website.

 

Order Acceptance:

 

Placing an order on the Website signifies your acceptance to purchase the offered products. Upon order placement, you will receive electronic or other notifications confirming our receipt of your order. Subsequently, we will initiate processing and dispatch procedures. For Cash on Delivery orders, we'll contact you before dispatch to confirm your order. In the event we are unable to process a Cash on Delivery order, you will be notified electronically or via phone. Larger Cash on Delivery orders may be dispatched in multiple parts.

 

If a product is out of stock or cannot be shipped for any reason, we will contact you to discuss available options. Refunds for paid orders will be processed back to your original payment method. Please note that Cash on Delivery orders, having not been prepaid, are not eligible for refunds.

 

Payments:

 

For most online payment modes, a third-party Payment Processor is used. When making payments, you may need to provide credit card or debit card details to the Payment Processor. Your payment processing is subject to the terms, conditions, and privacy policies of the Payment Processor in addition to our Website's terms and conditions. You are responsible for the accuracy of the provided payment details, and the Website/Company is not liable for any unauthorised use.

 

Other payment modes such as online banking, Unified Payment Interface (UPI), and mobile wallets have their own facilities/systems, and transactions are governed by agreements between you and the respective payment processor.

 

Cash on Delivery:

 

Cash on Delivery is offered for select products. Verify the total amount before making payment and, upon delivery, check the product. If the delivered product differs from your order, initiate a return following our Cancellation & Return Policy.

Full payment is required upon delivery for Cash on Delivery orders. The option may be temporarily disabled without notice, and its availability is subject to specific product conditions.

 

Comments and Reviews:

 

Any content submitted to the Website or provided to the Company becomes non-proprietary. The Company has the right to publish, use, copy, and distribute such content. Your comments or reviews on the Website grant us the right to utilize information from those posts. Using false information to post comments or reviews is prohibited, and the Company may edit or remove such posts at its discretion.

 

Permission for Use of Website:

You are granted permission to use the Website for browsing, making purchases, or availing services, subject to the mentioned terms and conditions. Website content, including product information, graphics, and compilation of data, is the Company's property and is protected by copyright law. Reproduction, duplication, or commercial exploitation requires express written consent from the Company.

 

Liability:

The Company is not liable for loss due to incorrect or unauthorised use of personal information or Account. We do not guarantee the correctness of information on the Website and are not responsible for claims or losses arising from reliance on such information. The Company is not liable for planned or unplanned downtime, unavailability of the Website, or any damage or loss resulting from downloaded information.

 

Returns & Cancellations:

Refer to our Cancellation & Return Policy for information on canceling orders, returning products, and our refund processes. The Company may charge a restocking fee in certain return/exchange scenarios. Defective or damaged products should be reported within 48 hours of receipt, and returns must be in new, unused condition with original packaging.

 

Shipping Policy:

The Company currently processes orders for delivery within India. Your shipping address will be verified before shipping, and if undeliverable, an alternative address may be requested. The Company is not liable for non-delivery to an address not covered by our delivery partners. Refunds for undeliverable orders will be processed to the original payment method.

 

The Company may request identity documents before processing, dispatching, or delivering products. Delivery estimates are provided during checkout, but the Company is not liable for meeting these guidelines. Delays due to reasons beyond our control will not be our responsibility.

 

These terms & conditions are subject to change at the Company's discretion. Continued use of the Website implies acceptance of any modifications. Disputes and legal matters are subject to the laws of India and exclusive jurisdiction in Delhi.

 

WARRANTY POLICY

 

Certain products available on this website benefit from a 'Limited Warranty,' detailed in the respective product descriptions. This Limited Warranty is designed to safeguard against manufacturing defects in material and workmanship during ordinary consumer use. However, it's important to note that this warranty does not cover defects, damage, breakage, or loss resulting from accidents, misuse, regular wear and tear, neglect, fire, external causes, alterations, repairs, or commercial use not attributable to the manufacturer’s material or workmanship.

The duration of the Limited Warranty Period is specified in the product description, indicating the timeframe during which this warranty is applicable.

 

What's Covered:

  • Manufacturing defects in material and workmanship during ordinary consumer use.

 

What's Not Covered:

  • Defects, damage, breakage, or loss due to accidents, misuse, regular wear and tear, neglect, fire, external causes, alterations, repairs, or commercial use not attributable to the manufacturer’s material or workmanship.

 

Limited Warranty Period:

  • The specific timeframe during which the Limited Warranty is applicable, as mentioned in the product description.

 

Claim Process:

  • If a defect arises during the Limited Warranty Period, please follow our instructions for returning the product.
  • Ensure the product is well-packed, using either the original packaging or packaging material of equal grade, to prevent damage during transit.
  • We will, at our discretion and to the extent permitted by law, either repair the product using new or refurbished parts, replace the product with a new or refurbished equivalent, or refund the purchase price.

 

Post-Warranty Service:

  • The Limited Warranty applies, to the extent permitted by law, to any repair or replacement made by the Company until the remainder of the original Limited Warranty Period.
  • All replaced products and items for which a refund is issued become the property of the Company.

Our aim is to provide you with a seamless experience, ensuring that your product concerns are addressed promptly and effectively within the scope of this Limited Warranty. If you have any questions or concerns regarding the Limited Warranty, please don't hesitate to reach out to us.

 

 

Limitation of Liability

The Company disclaims all other warranties, express or implied, including, but not limited to the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the duration of the Limited Warranty Period. In no event shall the Company be liable for any incidental, special or consequential damages, consequential human injury or loss, including, but not limited to loss of business, etc. whether in an action in contract or tort or based on a warranty arising out of or in connection with the use or performance of the product, even if We have been advised of the possibility of such damages.

You agree that repair or replacement, as applicable, under the Limited Warranty described herein are the sole and exclusive remedies with respect to any breach of the Limited Warranty set forth herein.

If any provisions of the Limited Warranty are judged to be unenforceable or illegal, the continuation of the other provisions will not be affected.

The Limited Warranty is not transferable from one user/customer to another. Only if a customer transfers the ownership of a product to another end user, the remainder of the Limited Warranty Period may also transfer to the new owner.

Our maximum liability under the Limited Warranty Policy is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower.

For any inquiries about the Limited Warranty or warranty service for Your product, please send an email to info@ovenly.co.in with the subject line as “Warranty”.

 


PRIVACY POLICY

 

To better protect Your privacy, We provide this policy explaining Our online information practices and the choices You can make about the way Your information is collected and used.

By visiting this Website, You express Your consent to Our Terms & Conditions including the Privacy Policy. If You do not agree to Our Terms & Conditions or Privacy Policy, please do not use or access Our Website.  

Our privacy policy is subject to change at any time without notice. Please visit this page periodically to stay up to date with any changes.

 

Collection of personal information

When You use this Website, We only collect and store the information provided by You from time to time. The primary purpose in collecting Your personal information is to optimize the user experience at the Website.

Regardless, You can browse through Our Website without informing Us who You are. We collect personally identifiable information such as name, phone number and email address and all information entered by You on Our Website when You place an order or setup an account or register for Our newsletter. Where possible We specify the fields, which are required, and which fields are optional.

 

Additionally, in operating Our Website, We may automatically collect and process certain data about You such as IP address, previous and next URL, location data and other communication data. We may use this information to do internal research on Our users' demographics, interests, and behavior to better understand, protect and serve Our user.

 

We also collect and process certain data about You such as information You may provide while filling up a form on Our Website, details of Your visits to Our Website and Your buying behavior when You transact on the Website. We also collect information when You send Us any communication/email about Your orders or queries relating thereto.

 

However, We do not collect any credit/debit card details or other payment information which is entered by You on a secured platform at the time of making the payment. We neither collect nor have access to Your Account password which is protected by a secured platform.

 

Use of cookies

Cookies are pieces of information saved by Your browser onto Your computer. Cookies are used to record various aspects of Your visit such as page flows, promotional campaign effectiveness, interest in collections, etc. We do not use cookies to save any Personal Information for outside use. Cookies can also help Us understand and provide information that is more targeted to Your interest. Most cookies are usually session cookies, which means that they are automatically deleted from Your storage drive at the end of each session. You are free to decline Our cookies if Your browser permits that feature. In that case, You might not be able to use some features on the Website and might be required to re-enter Your password frequently during each session.

 

We use Google Analytics to understand Our Website usage including geographic locations, user behavior, demographics and other information that can help Us identify user trends. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of the Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. More information on Google’s Privacy Policy can be found here – (https://www.google.com/intl/en/policies/privacy/). Users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on.

 

Use of collected information

The Company owns all the information collected via the Website or applications installed on the Website. Information collected by the Website may be used to deliver Your product and services, process payments, communicate with You about Your order, Website related use, products, services, promotional offers, update Our records, generally maintain Your account with Us, display content such as wish lists and customer review and recommend merchandise and services that might be of interest to You.

 

We also use this information to monitor trends improve performance of Our platform, prevent or detect fraud or abuses of Our Website, to evaluate total number of visitors to the Website and to know the geographical locations of the users and overall provide You with a better shopping experience. This includes sending You emails regarding different offers or new promotions on the Website. You can choose to unsubscribe from such emails by clicking on ‘Unsubscribe’ on any marketing email You receive.

 

Sharing of information

We may share Your personal information with other corporate entities. These entities may market to You as a result of such sharing unless You explicitly opt-out.

Some of Your personal information may be shared with and used by third parties, such as payment gateways, delivery partners, vendors etc., who may need access to certain information to allow them and Us to perform Our duties to process and fulfill Your orders.

 

We reserve the right to share any of Your personal information to comply with the orders of subpoenas, court orders or other legal process. Your personal information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to You.

 

Security Precautions

The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information collected by Us. Whenever You change or access Your account information, We offer the use of a secure server. We adhere to strict security guidelines, protecting Your information against unauthorized access.

 

While We do not allow any unauthorized persons or organizations to use any information that We may collect through this Website, We are not responsible for any information collected or shared or used by any other website, due to Your computer or browser settings.

 

Please email Us to info@ovenly.co.in  if You have any questions regarding Our privacy policy with the caption “Privacy Policy”.