Order tracking

Where is my order?

Enter your order number and we will get you the latest status. Your order number is in the confirmation email and SMS, and looks like #1234.

Track your order

Please enter your order number.
Please enter the email or phone number used for the order.

Our team will check the courier status and reply with the tracking link, usually within working hours (9:30 am to 6:30 pm).

Get status on WhatsAppGet status by email

Already have a tracking link? It is in the dispatch email and SMS we send when your order ships.

Other ways to check

  • Dispatch email or SMS: open the tracking link we send when your order ships
  • Your account: signed-in customers can see every order and its status
Sign in to my account
Order arrived damaged?Tell us within 7 days of delivery.
Returns policy
What happens after you order

From our factory to your kitchen

  1. Order placedYou get a confirmation by email and SMS.
  2. PackedYour appliance is checked and packed.
  3. ShippedWe send you the courier tracking link.
  4. Out for deliveryThe courier brings it to your door.
  5. DeliveredUnbox, plug in and start cooking.
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