7-day replacement and the 2-year replacement warranty
These are two separate covers:
- 7-day replacement policy: for items that arrive damaged, defective or incorrect. Report it within 7 days of delivery, as explained below.
- 2-year replacement warranty: applies only in case of a technical failure. If the product stops working because of a technical fault within 2 years of purchase, we replace it.
- Not covered by the warranty: physical damage of any kind, such as dents, cracks, breakage, drops or misuse, is not covered under the replacement warranty program.
Keep your invoice as proof of purchase. To make a warranty claim, write to info@ovenly.co.in with your order number and details of the fault.
Returns and refunds
At www.ovenly.co.in, every purchase is backed by either a 7-day return policy or a 7-day replacement policy, depending on the product category. Specifically, all Electric Appliances fall under the 7-day replacement policy. Please review the policy applicable to your desired product before making a purchase. If you wish to initiate a return, you can do so conveniently from the "My Orders" section on the website.
Conditions for the 7-Day Return Policy:
- Return requests must be made within 7 days from the date of delivery.
- The item must be returned undamaged, with the original packaging intact.
- Refunds will be processed within 7 days of receiving the product at the warehouse.
Conditions for the 7-Day Replacement Policy:
- Eligible for free replacement within 7 days of delivery for damaged, defective, or incorrect items.
- Keep the item in its original condition, including an undamaged brand outer box, MRP tags, user manual, warranty cards, and original accessories.
- We may contact you to assess the damage or defect before processing a refund or replacement.
- Damages due to usage are not covered.
- Refunds will be processed within 7 days of receiving the product at the warehouse.
Items Not Eligible for Return or Replacement:
- Damages due to misuse of the product.
- Products with tampered or missing serial/UPC numbers.
- Damage/defect not covered under the manufacturer's warranty.
- Incidental damage due to product malfunction.
- Products returned without all original packaging and accessories.
- Products returned in a condition different from how they were received.
Refund Process Duration:
The refund process may take 3-5 days once the parcel is returned. We refund the amount to the same payment mode used during checkout. For cash on delivery refunds, we issue a refund to the payment mode specified when raising the return request.
Broken Items:
If an item arrives broken, please email us at info@ovenly.co.in within 7 days, providing your order number, name, and a clear picture of the damaged item. We will replace the item at our cost.
Defective Items:
For items with manufacturing defects, email us at info@ovenly.co.in within 7 days, including your order number, name, details of the defect, and a clear picture. We will arrange collection for quality assessment and replace the item at our cost.
Note: Claims without accompanying pictures will not be considered valid. For further assistance, contact us at info@ovenly.co.in (9.30 am - 6.30 pm).