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CUSTOMER POLICY

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CUSTOMER POLICY

Customer Policy

At Ovenly.co.in, our customers are at the heart of everything we do. We are dedicated to providing an exceptional shopping experience, and our customer policy outlines our commitment to you.

 

Ordering Process:

  • All items listed on our website are available for purchase.
  • Choose the products you wish to buy and add them to your cart.
  • Follow the simple checkout process to complete your order.

 

Order Confirmation:

  • Upon successful order placement, you will receive an order confirmation email.
  • This email will include details of your order, including a summary of purchased items and the total cost.

 

Modification or Cancellation:

  • We regret to inform you that once an order is placed, it cannot be modified or canceled.
  • Ensure all details are accurate before confirming your purchase.

 

Return and Replacement Policy:

  • Refer to our Return and Replacement Policy for detailed information on returns and replacements.
  • Ensure you understand the conditions for both return and replacement before initiating a request.

 

Shipping Policy:

  • Familiarize yourself with our Shipping Policy to understand delivery timeframes, tracking, and charges.
  • Contact us for any shipping-related queries or assistance.

 

Quality Assurance:

  • We are committed to delivering high-quality products.
  • In the unlikely event of receiving damaged or defective items, refer to our policy for prompt resolution.

 

Contact Us:

  • Our customer support team is here to assist you.
  • For general inquiries, contact us at info@ovenly.co.in or call us at xxx-xxxx-xxx (9.30 am - 6.30 pm).

 

Feedback and Reviews:

  • Your feedback is valuable to us. Feel free to share your experience and reviews.
  • We appreciate your insights to enhance our products and services.

 

Privacy Policy:

  • Protecting your privacy is a priority. Review our Privacy Policy for details on information collection and usage.
  • By using our website, you express consent to our Terms & Conditions and Privacy Policy.

 

Continuous Improvement:

  • We continually strive to improve our services based on your feedback and changing needs.
  • Stay updated with our policies, as they may be subject to change. Periodically visit our website for the latest information.

 

Thank you for choosing Ovenly.co.in. We look forward to serving you and providing a delightful shopping experience.